Shipping & Returns Policy

Wat 4WD Limited

Shipping

Shipping is arranged based on the size, weight, and nature of the product.

We work with a range of freight and courier providers to ensure the most suitable and efficient delivery option is selected for each order.

In most cases, goods are ready for pickup by the freight provider within 24 hours after payment is received.

Delivery timeframes may vary depending on the carrier, destination, and product type.

Customer pickup is welcome by prior arrangement.

Please note:

•No dispatch or pickup occurs on public holidays, Saturdays, or Sundays

•Orders placed during these times will be processed on the next available working day

Returns & Refunds

Change of Mind

We do not offer returns or refunds for change of mind purchases.

This policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993.

Faulty, Damaged, or Incorrect Items

We comply fully with our obligations under the New Zealand Consumer Guarantees Act 1993.

If an item is faulty, damaged, not fit for purpose, or not as described, you are entitled to a repair, replacement, or refund, as applicable.

If an item arrives:

•faulty

•damaged

•not fit for purpose

•or not as ordered

we will repair, replace, or exchange the item where possible.

If replacement is not available, a refund will be offered.

Return Window

You must contact us within 7 days of delivery to request a return for an eligible fault or issue.

How to Start a Return

Please contact us with:

•your order number

•a description of the issue

•photos (where relevant)

We will confirm return instructions and the return address before you send any goods back.

 Email: sales@wat4wd.co.nz

 Phone / WhatsApp: 027 258 1116

Return Shipping Costs

Customers are responsible for return shipping costs.

Customers are responsible for return shipping costs unless the return is due to a fault, damage, or incorrect item.

Where a return is approved under the Consumer Guarantees Act, we will refund reasonable return freight costs after the item has been received and assessed.

Refund Processing Time

Approved refunds are processed within 5 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method.

Refund Processing Time

Approved refunds are processed within 5 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method.